Our Policies

Policies and Procedures for Real Health Solutions, LLC
This is an overview of our general Policies and Procedures (more available in the new patient forms). If you do not see something or want additional details, please contact us using the information at the bottom of this page. Thank you.

 

Payment: Payment is due at time of consultation

Methods of payment are: Visa, MasterCard, American Express and checks(both pre-approved).

All consultations are time recorded from the time the appointment begins; you will only be billed for the actual time used.

 

Insurance
Because we do not bill insurance companies, it is up to each individual to determine whether their insurance plan provides coverage for consultations, supplements and lab tests. Most insurance companies will not reimburse for supplements. Please note that we cannot guarantee reimbursement.

 

Appointments
Follow-up phone and in-office consults may be scheduled in 15, 30, 45, or 60-minute blocks of time, general follow-up is 20 min.
We encourage you to book your appointments at least one week in advance.

 

Lab Tests
The results of your lab test(s) will be sent to Inna Lukyanovsky, RPh 2 to 4 weeks after mailing your specimens to the lab. She will evaluate the results. After evaluation we will contact you to schedule a follow-up appointment.

 

Phone Patients
Inna Lukyanovsky, RPh will call you at the time of your scheduled consultation. She strives to operate on a precise schedule, so please keep your phone line clear. If paying by credit card, the card number is required to be on file with our office prior to the consultation. Checks are accepted if received prior to the consult. As a courtesy to you, our office will email you to confirm your appointment 1 day in advance.

 

Cancellations
If you are unable to keep your scheduled appointment, you must notify our office a minimum of 24 hours before your scheduled time or you may be charged for that appointment.

 

Product Orders
Orders are shipped within 24 hours of receipt unless otherwise stated. (Saturdays, Sundays, and holidays not included.)

 

Shipping of the supplements
Normally all orders are shipped by regular Ground UPS or priority USPS.

 

Returned Products
Pre-approval is required on all returns!
Refrigerated items cannot be returned. 15% restock fee of purchase price less shipping and handling may be refunded on unopened and non-refrigerated items. No supplement returns will be accepted after 30 days on all regularly stocked items. Special orders cannot be returned! Prepaid tests can be returned for credit within one year of purchase.

 

Important Notes
Inna Lukyanovsky, RPh is not a medical doctor; she does not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial 911.
Please contact us if you are not clear on any of our policies or procedures.

 

With care, Inna Lukyanovsky, RPh and Staff
1-800-557-8039 Toll Free

 

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Office Hours

By appointment only

Mon 11:00am - 7:00pm
Tue 11:00am - 3:00pm
Wed 11:00am - 3:00pm
Thu 11:00am - 5:00pm
Fri 11:00am - 3:00pm

Sat and Sun closed

Contact Info

Real Health Solutions
45 North Main St, Suite 1-2
Marlboro, NJ, 07746

Toll Free:
1-800-557-8039 FREE

Phone:
732-414-6223

E-mail:
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Are You Ready To Feel Better?

What you need to do...

You may contact us for an initial consultation. The initial consultation fee is $249 (about 45 minutes to 1 hour). Should you become our client, we will schedule the next phone or Skype consultations. At that time we will also send you take home lab testing personalized for your condition. This is very convenient because its done in the privacy of your own home, no extra trips required. After the results are in, we will discuss the Functional wellness protocol customized just for you. You also get prompt email support from our Functional medicine practitioners.